Legal

Terms & Conditions

Ratings and Content Warnings

Cabaret Fringe Festival is an open-access festival and does not see or curate any of the works prior to the festival. All events are self-rated by the Artists and Events, and Cabaret Fringe Festival does not take any responsibility for an incorrect rating, or unsuitability of an event.

Please note, some venues may have liquor licensing in place that does not allow under 18s in past a certain time. If unsure, you are advised to contact the venue.

Every effort has been made to ensure the accuracy of the program and its details, however event details, prices and ratings are subject to change wherever necessary and without notice.

Fees

All tickets include a $3.30 Customer Booking Fee, included in the advertised ticket price. This fee is refundable.

All transactions made online at www.cabaretfringefestival.com and through TryBooking, may incur a web Transaction Fee. This fee is non-refundable.

Any discounted ticket offer does not apply to the $3.30 Customer Booking Fee. The discount will only apply to the ticket price less the $3.30 Customer Booking Fee.

Refunds

All ticket sales are final. Cabaret Fringe Festival will not refund, cancel or exchange any ticket except in accordance with Live Performance Australia (LPA) Ticketing Code of Practice and otherwise as required by law.

Refunds are only permitted if a performance is cancelled, re-scheduled or significantly re- located (and you cannot or do not wish to attend the re-scheduled or re-located event).

If you are late to a show, the Venue staff may refuse to admit you unless there is a suitable break in the performance. In these circumstances, you will not be entitled to a refund.

If an event or performance is cancelled, your ticket may be exchanged or refunded via the point of sale.

If the ticket price is discounted after you purchase your ticket, you will not be entitled to a refund.

Refunds for tickets purchased by credit card will be refunded to that credit card.

Tickets purchased by cash, cheque or EFTPOS will be refunded by direct EFT deposit.

Exchanges

Cabaret Fringe Festival offers exchanges on tickets if all of the following conditions are met:

  • The request for an exchange is submitted to  Cabaret Fringe Festival in writing by emailing info@cabaretfringefestival.com
  • The request for an exchange is made at a minimum of 48 hours prior to the original performance start time
  • The original performance is not sold out
  • The request for exchange is for the same event
  • The performance you are requesting to exchange into must be of equal or greater value. You will not be refunded the difference in price type
  • The customer has provided proof of the destruction of the original tickets, should hardcopy tickets have been issued
  • The request is approved by the artist or presenter, after being submitted in writing by Cabaret Fringe Festival

A $5.00 exchange fee is payable by the customer at the time of exchange, if the exchange is approved.

If exchanging into a cheaper performance, customers will not be reimbursed the difference in ticket price.

General Terms and Conditions

If an event is cancelled, no obligation is assumed by  Cabaret Fringe Festival for arranging a substitute event. If the event organiser permits refunds, the customer booking fee included in the advertised ticket price is non-refundable. Refunds for tickets purchased by credit card will be refunded to that credit card. Tickets purchased by cash, cheque or EFTPOS will be refunded by cheque.

The right is reserved by the event organiser to add, withdraw or substitute artists or vary advertised events, ticket prices, audience capacity or seating arrangements and make other variations as necessary.

The venue’s management reserves the right to refuse admission.

No audio or video recorders or cameras may be taken into the venue or used without permission of the event organiser and venue management by prior arrangement. A breach of this condition may lead to the confiscation of all equipment and removal of the patron from the venue. Mobile phones taken into the venue may not be used for the purpose of recording the performance.

No drugs, weapons, food, glass containers, umbrellas or lasers may be taken into the venue.

Some venues have no alcohol or non-smoking restrictions. Refer to conditions of entry at venue.

The event organiser reserves the right to film, video, record, photograph, broadcast or telecast the event.

TryBooking collects your personal information in case of an event cancellation or change. If you fail to supply sufficient and appropriate contact information TryBooking and Cabaret Fringe Festival are not responsible for failure to contact you.

Ticket scalping is illegal. Tickets may not be resold or offered for resale at a premium price. Use of tickets in a manner which breaches any of these terms and conditions may attract criminal penalties.

Latecomers

The venues’ management reserves the right to deny entry to an event if you arrive late. Many shows have a strict no latecomer policy and no refunds will be issued if you are denied entry. Latecomer policies are in place to prevent disruption to the performers and other audience members. Shows will endeavour to commence at the advertised time, please ensure you are at the event well in advance of the performance start time.

Lost Tickets

Replacement of lost or stolen tickets is subject to approval from the event organiser.

Concession card holders

Holders of valid concession cards are eligible for concession price tickets, where applicable. This includes seniors, students and health care card holders.  You may be asked to show your valid concession card when purchasing or collecting your tickets or on entering the venue and may be denied entry should you fail to supply valid ID relating to your concession.

Complaints and Questions?

Please send through your complaints or questions to info@cabaretfringefestival.com